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Preparing the Linecraft workflow view

Product

  • Features
  • AI call answering
  • Booking automation
  • Warm transfer routing
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  • Appointment booking
  • Warm transfer

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  • sales@linecraft.example
Linecraft

Voice agents that pick up.

    © 2026 Linecraft. AI receptionist software · US + EU.

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    AI Voice Receptionist · EN · FR · NL

    Voice agents that pick up.

    Launch your AI receptionist with a guided rollout on real phone workflows. Answers calls, books appointments, qualifies leads, and hands off safely in English, French, and Dutch.

    Hear an agent in action

    Works with

    • HubSpot
    • Salesforce
    • Google Calendar
    • Zendesk
    • Twilio
    • Webhooks

    Workflow demo

    Preview a Linecraft call workflow.

    Representative inbound HVAC workflow showing answer, qualification, booking, and summary handoff.

    Book a demo

    Workflow demo

    Sarah at Northstar HVAC

    Inbound - English - 0:00:38

    Agent

    Northstar HVAC, this is Linecraft. How can I help?

    Caller

    I need someone for an emergency furnace repair tonight.

    Agent

    I can book that. What's the address?

    Caller

    4218 Oak Lane. Anyone available before 10pm?

    Agent

    Mike has a 7:30pm slot. Booked. You will get a text confirmation.

    Call flow

    Call answered00:02
    Intent detectedBooking
    Calendar slot9:30 AM
    CRM noteSynced
    Calendar booked
    CRM note synced
    Human backup ready

    Representative sample. Exact voice, greeting, transfer behavior, and integrations are configured during setup.

    SMB outcomes

    What a working phone agent shows you.

    Linecraft reports the operational outcomes that matter: answered calls, booked next steps, escalations, and time returned to the team.

    • Calls

      answered after hours

      after-hours and overflow paths handled when configured

    • Bookings

      placed on calendar

      appointments written to calendar workflows when connected

    • Escalations

      routed with context

      edge cases routed with summary and context

    • Admin time

      protected for staff

      routine intake grouped into reviewable summaries

    Why Linecraft

    Five reasons SMBs choose Linecraft over generic voice AI.

    1. 01

      Built for phone workflows

      Linecraft is not a blank voice demo. It ships with patterns for missed calls, appointment booking, lead qualification, after-hours answering, and warm transfer.

    2. 02

      Clear setup controls

      Your team controls the script, knowledge, calendar rules, escalation contacts, languages, and what gets written back after every call.

    3. 03

      Transparent usage billing

      Plans include a clear monthly minute allowance. Overage, phone number, transfer, and setup limits are explained before launch.

    4. 04

      Multilingual by default

      English, French, and Dutch workflows can run from the same phone operation, with language-aware summaries and handoff notes.

    5. 05

      Reviewable from day one

      When enabled and lawful, handled calls can be recorded, transcribed, tagged, and reviewed so the agent improves with real caller behavior.

    How it works

    Launch a receptionist that answers, books, and hands off correctly.

    1. 01

      Answer

      Use approved knowledge, business hours, service-area rules, languages, FAQs, and fallback contacts so routine calls are handled safely.

      Approved answers + fallback

      Explore answering
    2. 02

      Book

      Connect calendars, CRMs, ticketing, and callback workflows so qualified callers leave with a clear next step instead of voicemail.

      Calendar + CRM updates

      See booking workflows
    3. 03

      Handoff

      Route urgent, sensitive, complex, or high-value calls to humans with caller details, urgency, transcript, and recommended next action.

      Warm transfer + review

      Review handoff rules

    Where it runs

    Start with the call workflow that leaks the most revenue.

    Sample flow

    HVAC & home services

    Trigger

    Emergency call after closing

    The call path starts from a concrete buyer moment: a missed call, a busy team, a time-sensitive request, or a repeat question.

    Connected stack

    TwilioServiceTitanCalendar

    Instead of forcing the team to check voicemail, the agent handles the first response, captures context, and hands off only when a human is actually needed.

    Browse use casesView templates

    Integrations

    Connects to the systems your team already runs.

    Linecraft turns calls into calendar events, CRM notes, tickets, alerts, and structured follow-up instead of another voicemail inbox.

    Selected integration stage

    Answer

    Route calls from your existing phone stack.

    Field written

    Inbound call ID, source number, forwarding rule, answer status, and recording/transcript setting.

    Fallback if blocked

    If routing fails, the issue is separated from AI behavior and checked against carrier, number, or forwarding configuration.

    Stage 1 of 5: phone call to operational record

    Need a system not on this list? Use webhooks or a custom integration path when the workflow requires it.

    Buyer shortcuts

    Compare the decision before you book the demo.

    Before a buyer trusts AI with live callers, they need to understand missed-call loss, pricing exposure, rollout risk, support, and what proof exists after each call.

    Compare Linecraft against alternatives

    See how Linecraft fits against AI receptionist tools, voice APIs, answering services, phone platforms, and vertical agents.

    Compare the market

    Check pricing before a demo

    Review minutes, numbers, agents, integrations, overages, transfers, support, annual terms, and what Enterprise changes.

    See pricing

    Estimate missed-call cost

    Model missed calls, after-hours demand, staff interruptions, and answering-service spend before choosing a rollout path.

    Run calculator

    Operating examples

    Patterns to compare against your call flow.

    HVAC

    After-hours calls route into clear emergency, callback, and billing paths.

    HVAC service group

    Emergency dispatch, non-urgent callback queue, billing escalation.

    SaaS

    Routine support calls move into structured triage while complex issues stay with humans.

    B2B SaaS support team

    Password resets, account lockouts, known-issue triage, ticket summary.

    Healthcare

    Booking demand can move from voicemail callbacks toward immediate scheduling.

    Multi-location dental team

    New patient intake, rescheduling, urgent issue routing, reminder flow.

    • After-hours calls route into clear emergency, callback, and billing paths.

      HVAC service group

      HVAC / Emergency dispatch, non-urgent callback queue, billing escalation.

    • Routine support calls move into structured triage while complex issues stay with humans.

      B2B SaaS support team

      SaaS / Password resets, account lockouts, known-issue triage, ticket summary.

    • Booking demand can move from voicemail callbacks toward immediate scheduling.

      Multi-location dental team

      Healthcare / New patient intake, rescheduling, urgent issue routing, reminder flow.

    • A limited after-hours pilot can expand after transcript review shows the workflow is stable.

      Hospitality group

      Hospitality / Opening-hours questions, booking requests, private-event capture.

    • Booking calls can route toward available scheduling paths with human fallback.

      French-language dental network

      Healthcare French / French scheduling, cancellation handling, clinic routing.

    • Bilingual callers can route through language-specific prompts and reviewable summaries.

      Belgian real estate team

      Real estate BE / Belgian Dutch and Belgian French lead qualification on the same line.

    • Usage review separates phone minutes, AI usage, transfers, and support.

      High-volume logistics operation

      Logistics / Pricing governance for high-volume operational calls.

    • Agent behavior can improve through failed-call review loops.

      Insurance brokerage team

      Insurance / Intent tuning, low-confidence routing, callback assignment.

    • Configuration ownership makes procurement and lock-in questions easier to review.

      B2B SaaS operations team

      SaaS / Exportable call flows, transcripts, summaries, and routing rules.

    Workflow examples are anonymized and designed to show the artifacts buyers should review before launch: call paths, handoff rules, summaries, and review loops.

    Workflow examples

    Deployment patterns to model before launch.

    See all ->

    • HVAC / multi-site

      Workflow focus

      After-hours

      after-hours dispatch workflow

      Starting point

      Calls can leak into voicemail and manual follow-up.

      An anonymized multi-site HVAC scenario where Linecraft answers after-hours calls, separates emergency from routine work, books available slots, queues callbacks, and escalates billing or complaint calls to a human.

      Workflow model

      The agent answers, qualifies, books, and sends the team a clean summary.

      Systems: Linecraft / ServiceTitan / Twilio

    • Legal intake / local firm

      Workflow focus

      Intake

      urgent, routine, and out-of-scope callers

      Starting point

      Calls can leak into voicemail and manual follow-up.

      An anonymized legal-intake scenario where Linecraft answers after-hours callers, captures contact details and matter type, avoids giving legal advice, and routes urgent or sensitive requests to an approved human path.

      Workflow model

      The agent answers, qualifies, books, and sends the team a clean summary.

      Systems: Linecraft / HubSpot / email handoff

    • Auto repair

      Workflow focus

      Booking

      service requests with vehicle details

      Starting point

      Calls can leak into voicemail and manual follow-up.

      An anonymized auto-repair scenario where Linecraft answers missed calls, captures vehicle and service details, checks scheduling rules, and creates a clean booking or callback request.

      Workflow model

      The agent answers, qualifies, books, and sends the team a clean summary.

      Systems: Linecraft / Google Calendar / CRM note

    FAQ

    Questions before you sign up.

    All questions ->

    • A basic receptionist can be configured quickly once business hours, FAQs, booking rules, fallback contacts, and phone routing are ready. More complex CRM or ticketing workflows need a short setup review.

    • English, French, and Dutch are supported. The agent can detect caller language and keep summaries and handoff notes readable for your team.

    • Google Calendar, HubSpot, Salesforce, Zendesk, Slack, Microsoft Teams, webhooks, and phone-routing tools are the first workflows to make clear. Custom integrations belong on Scale or Enterprise setups.

    • Each plan should include a monthly minute allowance, defined agent count, integration limits, and a clear overage policy. The pricing page explains what is included before a buyer books.

    • Yes, if the selected plan is month to month. The important buyer promise is exportable call history, transcripts, and configuration records.

    • The public pricing model starts with Starter, Growth, Scale, and Enterprise so buyers can compare Linecraft against AI receptionist tools, answering services, and developer APIs.

    Get started today

    Stop missing
    calls.

    Book a 15-minute workflow demo. See how Linecraft would answer, qualify, book, and hand off your most common calls.

    Book a demo->

    Live

    Inbound - 0:00:24

    • AgentLinecraft. How can I help?

    • CallerI need an appointment tomorrow afternoon.

    • AgentBooked for 2:30pm. Confirmation sent.