Status
Operational status for phone workflows, integrations, and incidents.
A practical status model for buyers who need to know how Havio separates platform health, telephony routing, AI answering, integrations, and customer-specific configuration.
Buyer signal
5 layers
checked before blaming the caller workflow
Component status
Phone answering depends on the Havio app, telephony routing, AI model access, CRM/calendar writes, alerts, and each customer forwarding rule.
Customer-visible updates
Incident updates name the affected component, impacted numbers or workspaces, caller symptoms, workaround, owner, and next update time.
Fallback-ready by design
Each production workflow has backup routing, staff callback rules, and post-incident call review so recovery is operational, not cosmetic.
Current public snapshot
No platform-wide public incident listed in the current snapshot.
Last reviewed: 2026-07-01. This is a Manual public snapshot, not automated live telemetry. Customer-specific workflow incidents should be reported through support with affected number, workspace, time window, caller impact, and fallback status.
Report production issuePublic website
No public issue listedMarketing, pricing, support, legal, resources, and documentation routes are checked in the public crawl before release.
Voice workflows
Workspace verifiedCustomer telephony, AI answering, routing rules, and fallback contacts are checked per workspace during setup and support.
Integrations
Provider dependentCRM, calendar, ticketing, webhook, Slack, Teams, and Zapier-style writes depend on customer permissions and connected provider availability.
Notifications
Support monitoredUrgent alerts, failed-transfer notices, summaries, and callback tasks are verified against the customer notification destination.
Authentication
Account scopedDashboard access, team seats, and protected routes are tracked separately from public marketing availability.
Billing and plan access
Support reviewedPlan access, invoices, usage questions, cancellation, and export requests use the billing and support paths documented in legal and support pages.
Dependency layers checked during triage
Telephony and forwarding
Carrier routing, numbers, SIP, forwarding rules, transfer destinations, and backup numbers can fail independently from the Havio app.
AI and speech providers
Speech recognition, text-to-speech, model response, latency, and provider quota issues are separated from customer configuration issues during triage.
Customer systems
Calendar, CRM, ticketing, spreadsheet, webhook, Slack, Teams, and email destinations may reject writes because of credentials, permissions, schema changes, or provider downtime.
Where updates go
P1 production issue
Use the production issue route with affected number, workspace, time window, caller symptoms, fallback status, and recent configuration changes.
Security concern
Use the security-response path for suspected vulnerabilities, abuse, data exposure, or security-impacting provider events.
SLA and support terms
Use the SLA policy to understand public response targets, exclusions, support channels, and signed-agreement overrides.
2026-07-01
No platform-wide public incidents listed
The current public snapshot does not list an active platform-wide incident. Customer-specific workflow issues still need support triage with number, workspace, time window, and caller impact.
Manual snapshot
Not automated live telemetry
This page is a public buyer and support snapshot. Signed customer communications, support tickets, or future automated status feeds control incident-specific updates.
Post-incident review
Call impact review required
After recovery, support reviews missed calls, failed transfers, unsent summaries, and destination write failures before closing the incident.
Buyer checklist
What a production status check covers.
Buyers do not have to guess whether a missed call came from Havio, their carrier, a forwarding rule, an AI dependency, or an integration permission issue.
Workflow
Incident response and recovery workflow
- 1Classify scope: all customers, one workspace, one phone number, one carrier, one AI dependency, or one integration.
- 2Publish the affected component, customer-visible symptom, start time, workaround, owner, and next update time.
- 3Activate fallback routing where possible: direct forwarding, backup number, staff callback queue, or temporary voicemail.
- 4Review missed calls, failed transfers, unsent summaries, and caller impact after recovery before closing the incident.
FAQ
Where do customers check status and incidents?
This status route documents the components, fallback checks, and reporting path used for production triage. Customer-specific incidents are communicated with affected component, symptom, workaround, owner, and next update timing.
What should customers do during a phone outage?
Use the fallback routing plan defined during setup: direct forwarding, backup numbers, staff callbacks, or temporary voicemail depending on the workflow.
What details should be sent with a production issue?
Send the affected phone number, time window, caller symptom, expected behavior, recent configuration changes, fallback status, and whether the issue affects one call, one number, or all traffic.
Related trust pages
Trust review
Review this before routing live callers to AI.
Havio keeps caller notice, retention, support, fallback, and incident handling visible before a buyer books a demo.