Preparing the Havio workflow view
After-hours template
A controlled script for calls that arrive when staff are offline and the caller may need urgent help, a callback, or a scheduled visit.
Example dialogue
Treat this as a planning artifact, not a recording or customer transcript. The production version should use your approved greeting, disclosure, service rules, and escalation contacts.
Havio agent
Thanks for calling. I can help triage the issue and route urgent calls to the right person. What is happening right now?
Caller
There is water leaking under the sink and it is getting worse.
Havio agent
I can take the details. Is the leak active, and is there any risk of electrical contact or property damage?
Caller
It is active, but no electrical risk.
Havio agent
Got it. I will capture your address, phone number, and access notes, then alert the on-call contact with the emergency summary.
Launch readiness
Check the items your team has approved. The list becomes a practical demo brief for routing, knowledge, transfers, and post-call review.
Readiness score
0%
0 of 4 checks complete
Guardrails
Approve what the agent can say about prices, availability, timing, policy, and service scope.
Confirm when the agent must transfer, create a callback, or stop because the request is sensitive.
Test failed calendar writes, unreachable transfer contacts, missing caller data, and unclear intent.
Review transcripts during soft launch before expanding traffic or adding more call types.
Related buyer paths