Legal
Legal & Policies
Policies for Havio website, sales, support, AI receptionist workflows, caller data, disclosure, security, and customer agreements.
Legal pages that answer procurement before the demo.
The policy set is organized around what SMB buyers ask before routing live phone calls to an AI receptionist: contracts, caller notice, data handling, vendors, security, billing, and support.
Policy library
All public policy routes in one buyer path.
Competitors often bury the operational details. Havio keeps legal, privacy, AI disclosure, support, and security pages easy to find from the public site.
Customer terms
Terms of Service
The general terms governing use of our website and all services we provide.
ReadData protection
Privacy Policy
How we collect, use, and protect personal data for Havio websites, demos, and AI receptionist workflows.
ReadWebsite
Cookie Policy
What cookies we use, why, and how to manage your preferences.
ReadBilling
Refund & Cancellation
How subscription changes, cancellations, refunds, trials, and setup work are handled.
ReadCustomer terms
Intellectual Property
Ownership and permitted use of Havio workflows, configuration, content, code, and customer-provided materials.
ReadAI controls
AI Use & Data Policy
How Havio uses AI systems for voice receptionist workflows, support, safety, and customer data handling.
ReadData protection
Data Processing Agreement
How Havio processes customer call and workflow data under customer instructions.
ReadVendor review
Subprocessors
Third-party provider categories used for hosting, telephony, AI, analytics, support, and integrations.
ReadSafety
Acceptable Use Policy
Prohibited uses of voice AI agents, hosted systems, telephony, integrations, and infrastructure.
ReadSecurity
Security Response
How to report vulnerabilities, abuse, suspected incidents, and security concerns.
ReadAI controls
AI Disclosure & Consent
Caller disclosure, recording consent, approved knowledge, and human escalation responsibilities.
ReadOperations
Hosting SLA Policy
Availability terms, maintenance windows, and support response expectations where agreed.
ReadBuyer checks
The legal hub should reduce sales friction, not create it.
A complete SaaS site needs more than generic terms. Buyers need to understand how voice AI affects callers, recordings, retention, vendors, integrations, and incident handling.
Company Legal Notice
Public legal contacts and operating details.
Legal contact
Havio
Public notices can be sent to the Havio sales address unless a signed agreement names a different notice address.
hello@hellohavio.comRegistration
Operating entity: Havio LLC
Jurisdiction: State of Delaware, USA
Tax/VAT: Not publicly listed; provided on customer invoices when applicable
Registration number: Not publicly listed; exchanged during procurement or contracting when required
Havio publishes the operating entity and jurisdiction publicly. Tax IDs, registration documents, and payment details are exchanged through invoices, procurement review, or signed agreements to reduce misuse of public corporate identifiers.
Public contacts
Hosting: This website is hosted by Vercel Inc., 340 S Lemon Ave #4133, Walnut, CA 91789, United States. Intellectual Property: All content on this website is the property of Havio and is protected by applicable copyright laws. Liability: Havio makes every effort to ensure the accuracy of information on this website but cannot guarantee completeness at all times.