Trust center
How Havio controls AI calls and personal data.
Havio documents its role in each customer workflow, caller disclosure and recording choices, retention and deletion settings, subprocessors, security response, and the points where people review or take over.
Security controls
Approved knowledge, access control, vendor review, encryption where appropriate, and an incident response path.
Caller transparency
AI disclosure, recording consent, human fallback, and region-aware setup language before live calls are routed.
Data governance
Retention decisions for recordings, transcripts, summaries, integrations, and operational logs.
Operational readiness
Status, incident communication, fallback routing, support paths, and SLA expectations.
Buyer expectation
Trust answers the operational questions behind every live call.
Buyers can compare security, support, disclosure, retention, fallback, and implementation readiness before a sales call.
Pre-launch checks
- Lock approved knowledge sources and restricted questions before launch.
- Confirm recording, transcript, and retention settings by call type.
- Test forwarding, warm transfer, callback, and urgent escalation paths.
- Decide who reviews failed calls, transcript quality, and integration errors.
- Confirm legal, security, support, and billing owners before launch.
GDPR and customer roles
A contract and configuration question, not a badge.
For customer call workflows, the customer ordinarily decides the purpose and permitted use of caller data, while Havio processes configured workflow data under the applicable agreement. Exact roles, lawful basis, notices, recording consent, regions, retention, and deletion must be confirmed for each deployment. This site does not make a blanket GDPR-compliance claim.
Trust routes
Status
A practical status model for buyers who need to know how Havio separates platform health, telephony routing, AI answering, integrations, and customer-specific configuration.
Data Retention
A plain-English view of what data an AI receptionist can create, who controls it, and what buyers decide before live calls are handled.
Recording Consent
A practical buyer guide for deciding when to disclose AI, when to ask for recording consent, and when callers reach a human instead.
Evaluation path
Compare Havio on clarity before comparing demos.
The trust center shows which decisions are configured, which policies apply, and which questions still require direct verification.