Terms of Service

Document ID: LCR-POL-TOS-v1.1 - Effective Date: 19 February 2026

These Terms of Service ("Terms") govern your use of the Havio website and Havio AI receptionist services provided by Havio LLC ("Havio", "we", "us"). By accessing the Website or using our services, you agree to be bound by these Terms.

1. About Havio

Havio is a product of Havio LLC, a limited liability company registered in the State of Delaware, USA, providing AI receptionist software for business phone workflows. Registered details, billing information, and regional notices are provided in signed customer agreements, invoices, or the applicable legal notice.

2. Acceptance of Terms

By using the Website or purchasing any of our services, you confirm that you have read, understood, and agree to these Terms. If you are acting on behalf of a business, you represent that you have authority to bind that business to these Terms.

3. Services

Havio offers AI receptionist software and related setup, support, and workflow services, including:

• Answer - AI receptionist coverage for missed calls, overflow, after-hours calls, and routine FAQs
• Book - appointment booking, lead qualification, CRM notes, calendar updates, and workflow handoff
• Handoff - escalation rules, warm transfer, callback tasks, transcript review, and fallback routing
• Integrations and usage - phone numbers, telephony, AI model usage, CRM/calendar/ticketing integrations, support, and any overage rules described in the applicable order form

The specific plan, included usage, add-ons, support level, timeline, and pricing are defined in a written agreement between Havio and the customer. These Terms apply alongside and are incorporated into those written agreements.

4. Proposals, Orders, and Contracts

Paid service begins only after an order form, subscription checkout, contract, or proposal has been accepted and any required payment has been received. Havio reserves the right to decline a project, workflow, or use case at its discretion.

5. Payment Terms

Unless otherwise stated in a written agreement:

Havio accepts payment in USD or EUR by bank transfer, card, or other methods specified on the invoice or checkout flow.

6. Intellectual Property

Unless explicitly agreed otherwise in writing, Havio retains ownership of its platform, templates, tools, product features, and pre-existing intellectual property. Customer-specific configuration, approved scripts, knowledge content, call recordings, transcripts, and business data remain subject to the customer agreement and our Intellectual Property Policy.

7. Customer Obligations

The customer agrees to:

• Provide accurate, complete, and timely business knowledge, call examples, content, and feedback required for the service
• Designate a contact with authority to approve setup, routing, and escalation decisions
• Review outputs, transcripts, and workflow changes within the agreed timeframe
• Obtain and maintain all required end-user notices and consents for call recording, AI disclosure, and voice processing under applicable law
• Not request configuration that infringes third-party IP, is defamatory, illegal, deceptive, unsafe, or violates applicable law

8. Changes and Revisions

Plan limits, included setup, revision rounds, and implementation support are defined in the applicable order form or subscription plan. Work outside the agreed scope may require a new quote or plan change.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

• Havio's total liability for any claim is limited to the fees paid for the affected service in the 12 months preceding the claim
• Havio is not liable for indirect, consequential, incidental, or punitive damages, including lost revenue, lost data, or business interruption
• Havio is not responsible for outages, errors, or output quality of third-party telephony, AI model, CRM, calendar, payment, analytics, or infrastructure providers except where expressly stated in a signed agreement
• Nothing in these Terms limits liability that cannot be excluded under applicable law

10. Post-Launch Support

Support, response times, and warranty commitments depend on the plan or signed agreement. Unless otherwise agreed, Havio will make commercially reasonable efforts to correct bugs in the delivered configuration that existed at launch.

11. Force Majeure

Neither party is liable for delays or non-performance caused by circumstances beyond reasonable control, including natural disasters, governmental action, strikes, cyberattacks, telecom carrier outages, cloud-provider outages, or third-party platform failures.

12. Termination

Either party may terminate a paid subscription or project according to the order form or signed agreement. The customer remains responsible for fees, usage, and work completed through the effective termination date. For full refund terms, see our Refund & Cancellation Policy.

13. Confidentiality

Each party agrees to keep confidential any proprietary information received from the other party, including call recordings, transcripts, business processes, and customer data, and not to disclose it to third parties without written consent. This obligation survives termination of the engagement.

14. Governing Law and Disputes

The governing law and venue for a paid customer relationship may be defined in the applicable order form or signed agreement. If no specific term is agreed, disputes are handled according to the default terms applicable to the contracting Havio entity and mandatory local law.

15. Changes to These Terms

Havio may update these Terms with notice of material changes via the Website, email, or in-product notice. Continued use of services after the effective date constitutes acceptance of the updated Terms.

Policy Changelog