Preparing the Havio workflow view

Developers

Connect phone outcomes to the systems that run the business.

Havio is not positioned as a raw voice API. The developer surface exists to move call outcomes into CRMs, calendars, ticketing tools, dashboards, and internal workflows.

Discuss integration needs See webhooks

Event example

Call completed

{
  "event": "call.completed",
  "callId": "call_01JLC8W9Q4P2N7A6K3",
  "intent": "appointment_booking",
  "outcome": "booked",
  "summary": "Caller booked a Tuesday repair visit.",
  "handoffRequired": false,
  "consent": {
    "aiDisclosed": true,
    "recordingEnabled": false
  },
  "destinationStatus": "calendar_written"
}

Webhooks

Send call summaries, tags, booking status, transfer outcomes, and transcript links to internal systems.

Workflow events

Model the lifecycle from call started to intent detected, booking requested, transfer attempted, and call completed.

Integration briefs

Document what Havio can read and write before connecting configured CRMs, calendars, ticketing systems, sheets, and alerts.

Event contract explorer

Make every call outcome inspectable before it reaches production systems.

Developer-first competitors often show a flexible API. Havio should be clearer for SMB operators: what event is sent, what system receives it, who owns failure, and which caller-data boundaries apply.

call.completed

A handled call becomes a reviewable business record.

Use this event when the caller reached a safe outcome: answered, summarized, tagged, and routed to the right follow-up path.

Destination

CRM note, call log, sheet row, or internal workflow queue.

Owner

Operations owner reviews summaries, missed intents, and destination status.

Failure rule

If the destination rejects the write, Havio keeps the call summary and flags manual follow-up.

Security rule

Send only the useful caller fields and keep transcript or recording access behind approved permissions.

Payload preview

Minimum useful event fields

{
  "event": "call.completed",
  "intent": "lead_qualification",
  "outcome": "qualified",
  "destinationStatus": "crm_task_created",
  "aiDisclosed": true
}

callIdcaller.phoneintentoutcomesummarydestinationStatusconsent.aiDisclosed

Production readiness

0 of 6 production checks complete

Event names and schema versions are documented before launch.Idempotency keys are defined for every destination write.Failed delivery creates a visible owner alert, not just a log entry.Payloads avoid secrets, private tokens, and unnecessary transcript dumps.Consent, AI disclosure, and recording state are included where relevant.Replay rules prevent duplicate CRM, calendar, ticket, or sheet records.

Open webhook guide Map an integration

Developer paths

Choose the technical surface that matches the workflow.

Havio keeps technical buying decisions tied to the workflow: start from the business event, then choose the integration path.

Developer docs

Developer docs for phone workflow launches

Plan the technical contract before the first live call: events, fields, retry behavior, destination systems, and review ownership.

Open guide

API planning

API planning for AI receptionist workflows

Use the API surface when a call outcome needs to create structured work in a custom product, internal system, or reporting pipeline.

Open guide

Webhooks

Webhook events for call outcomes

Send structured call outcomes to CRMs, calendars, ticketing tools, sheets, Slack, Teams, or internal systems without turning the project into a custom voice stack.

Open guide

Integration contract

What technical buyers should confirm.

Which events are needed after each call?

Which system is the source of truth for customers, jobs, or appointments?

What fields must be written back after booking or transfer?

Who reviews failed writes, missed intents, and duplicate records?

Implementation model

Technical work starts after the call flow is real.

The right developer experience is not a blank API. It is a controlled workflow contract that says what the agent may read, what it writes, and who owns exceptions.

1. Define events

Choose the call outcomes the business needs: completed calls, bookings, transfers, failed writes, and unresolved intents.

2. Map systems

Decide which CRM, calendar, ticketing tool, sheet, alert channel, or internal API owns the final record.

3. Test failure paths

Confirm duplicate handling, retries, missing fields, permission failures, signature checks, and who reviews unresolved writes.

Production contract

The docs surface the operational rules buyers usually have to ask for.

Havio keeps the public developer surface practical: who owns access, how events are shaped, what happens when delivery fails, and where caller data is allowed to go.

Access model

Integration access is scoped by workflow and destination. Tokens, OAuth grants, webhook secrets, and admin ownership are confirmed before production traffic.

Schema model

Events use stable call IDs, explicit consent fields, destination status, and versionable event names so downstream systems can evolve without silent breakage.

Reliability model

Each path needs idempotency, retry expectations, failed-delivery visibility, and a human owner for replay or correction.

Data boundary

Payloads should contain the minimum useful caller fields. Secrets, private tokens, unnecessary sensitive data, and broad transcript dumps stay out by default.

{ "event": "call.completed", "callId": "call_01JLC8W9Q4P2N7A6K3", "intent": "appointment_booking", "outcome": "booked", "summary": "Caller booked a Tuesday repair visit.", "handoffRequired": false, "consent": { "aiDisclosed": true, "recordingEnabled": false }, "destinationStatus": "calendar_written" }