Acceptable Use Policy

Document ID: LCR-POL-AUP-v1.1 · Effective Date: 29 June 2026

This Acceptable Use Policy defines what customers and users may not do with Havio voice AI agents, hosted systems, telephony, integrations, and related services.

Violations may result in suspension, workflow limits, termination, or reports to the relevant provider or authority.

1. Prohibited Voice AI Uses

You may not use Havio to:

• Deceive callers about who they are speaking with where disclosure is required
• Clone, imitate, or impersonate a real person without proper authority and consent
• Run phishing, vishing, scam, fraud, debt-collection harassment, or deceptive sales calls
• Place unlawful robocalls, spam calls, or outbound campaigns without consent
• Suppress voting, impersonate public officials, or mislead people about civic processes
• Record or transcribe calls without the required notice, consent, or legal basis
• Collect sensitive data without proper workflow design, legal basis, and safeguards
• Provide legal, medical, financial, employment, safety, or regulated advice through automation without appropriate controls and review

2. Prohibited Content and Conduct

Havio may not be used for:

• Illegal content or activity
• Harassment, threats, stalking, or abuse
• Hate, discrimination, or incitement to violence
• Child exploitation or sexual content involving minors
• Defamation, fraud, impersonation, or misleading claims
• Malware, credential theft, or security attacks
• Unauthorized collection, disclosure, or sale of personal data

3. Prohibited Technical Activity

You may not:

• Attempt unauthorized access to Havio systems or connected customer tools
• Interfere with service availability or overload infrastructure
• Generate fake call traffic to inflate telephony costs or harm another party
• Scrape, probe, scan, or test systems without written authorization
• Circumvent usage limits, billing controls, abuse monitoring, or security controls
• Use Havio to operate botnets, malware, spam systems, or command-and-control infrastructure

4. Customer Responsibilities

Customers must:

• Provide lawful call flows, disclosures, consent language, and routing rules
• Keep approved knowledge accurate and current
• Define human fallback for urgent, sensitive, or uncertain calls
• Review call logs, summaries, and transcripts after launch
• Notify Havio promptly about abuse, security incidents, or unlawful use

5. Enforcement

Havio may investigate suspected violations and take proportionate action, including workflow suspension, rate limiting, disabling integrations, removing content, notifying affected providers, terminating service, or preserving records where required by law.

Policy Changelog