Understand usage, minutes, transfers, and overages

Use recent phone logs to estimate answered calls, missed calls, after-hours calls, average duration, and transfer frequency.

Confirm what is included in onboarding, number setup, knowledge setup, integrations, and review cadence.

Standard extra usage is modeled at EUR 0.08 per additional minute unless a custom Enterprise term overrides it. Higher-volume teams should confirm whether Scale or a custom volume term is the better fit.

Compare expected usage against actual calls, transfers, summaries, and integration events.