Billing, plan changes, and usage disputes

Start with the invoice dates and compare them with the call-history period. Mismatched periods are a common source of confusion.

Separate handled calls, AI-handled transfer minutes, carrier failures that never connected, completed test calls, extra minutes, phone numbers, active agents, integrations, setup work, and support add-ons.

Confirm included minutes, overage rate, support scope, annual term, discounts, and any custom Enterprise terms before deciding whether there is an issue.

If usage is consistently above the current plan, move to a higher plan or custom term instead of treating every month as an exception.