Setup steps
1
Pick the trigger
Choose whether calls forward after a timeout, when the line is busy, outside business hours, or when a specific queue is overloaded.
2
Set the timeout
Short timeouts recover more calls but may interrupt staff. Longer timeouts feel less aggressive but can make callers wait.
3
Route by call type
Use different rules for sales, support, urgent service, existing customers, and general inquiries when the phone system supports it.
4
Review failed attempts
After launch, inspect calls that did not reach Havio and calls that reached the wrong fallback path.